At *1SecondUp.com*, your satisfaction is our top priority. We are dedicated to providing high-quality apparel and merchandise that you love. If for any reason you are not completely satisfied with your purchase, we’re here to assist you with returns and exchanges.
1. Return and Exchange Period
• 30-Day Window: You have 30 days from the date of delivery to initiate a return or exchange.
2. Eligibility Criteria
- Condition of Items: Products must be unused, unwashed, and in the same condition that you received them. For protective gear, please ensure all protective padding or inserts are included and intact.
- For safety purposes, protective gear is non refundable and non exchangeable.
• Original Packaging: Items should be returned in their original packaging, including all tags, labels, and accessories.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.
3. Non-Returnable Items
• Final Sale Items: Products marked as “Final Sale” cannot be returned or exchanged.
• Gift Cards: All gift card purchases are final and cannot be refunded.
• Personalised Products: Customised or personalised items are non-returnable unless they arrive damaged or defective.
4. How to Initiate a Return or Exchange
1. Contact Customer Support: Reach out to us at team@1secondup.com to request a Return Merchandise Authorisation (RMA) number.
2. Prepare Your Package: Securely pack the item, including all original packaging materials and accessories. Clearly write the RMA number on the outside of the package.
3. Ship the Item: Send the package to the return address provided by us. We recommend using a trackable shipping service.
5. Refunds
• Processing Time: Once your return is received and inspected, we will notify you via email. Refunds are typically processed within **5-7 business days*.
• *Refund Method*: Credits will be applied to your original method of payment.
- *Partial Refunds*: If items are returned not in their original condition, packaging or require any additional processing such as incomplete packaging or damaged tags, a partial refund may be granted at our discretion. If item is damaged, refunds may be discarded.
- Shipping Fees: Original shipping charges are non-refundable. For exchanges, standard shipping fees may be waived.
6. Exchanges
• Defective or Incorrect Items: If you receive a defective or incorrect product, contact us within 7 days of delivery. We will arrange for a replacement at no additional cost.
•If you need a different size or would like to exchange your item for another product, please indicate this when contacting customer service. We will make every effort to accommodate your request, depending on product availability. Exchanges may take up to 10 business days to process.
7. Return Shipping Costs
• Our Responsibility: We cover shipping costs if the return is due to our error (e.g., wrong or defective item).
• Your Responsibility: For all other returns, you are responsible for the return shipping costs. Shipping costs are non-refundable. Costs of resending an exchanged item may be applied.
8. International Returns
• Customs and Duties: International customers are responsible for any customs fees, duties, or taxes incurred during the return process.
• Shipping Costs: Return shipping costs for international orders are the responsibility of the customer.
9. Damaged or Missing Items
• Damaged Goods: If your item arrives damaged, please retain all packaging materials and contact us immediately with photographic evidence within 48hours of delivery.
• Missing Items: If an item is missing from your order, notify us within 48 hours of delivery.
10. Late or Missing Refunds
• Processing Delays: If you haven’t received a refund after 10 business days, check your bank account and contact your credit card company.
- Contact Us: If you’ve done this and still have not received your refund, please email us at team@1secondup.com
11. Price Adjustments
• Promotional Pricing: We do not offer price adjustments for items purchased before or after a promotional period.
12. Terms and Conditions
• Abuse of Policy: We reserve the right to refuse returns or exchanges if we determine that our policy is being abused.
• Policy Changes: This Return & Exchange Policy is subject to change without prior notice. Please review it periodically.
13. Contact Information
We are here to assist you. If you have any questions or concerns, please don’t hesitate to contact us: team@1secondup.com
*Thank you for shopping with 1SecondUp.com. Your trust and satisfaction are paramount to us.
By making a purchase on our website, you agree to this Return & Exchange Policy.
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